Refund Policy
Introduction
This policy explains how ImgtoPrompt handles refunds for our subscription plans (Free, Pro, Plus). We do not sell credit packs at this time.
Current Service Status
ImgtoPrompt offers a Free plan with daily quota and two optional monthly plans for heavier use.
- Free: $0, 3 generations/day, 1 model
- Pro: $9.99/month, 30 generations/day, up to 3 models per image
- Plus: $19.99/month, effectively unlimited generations with all 5 models
- No credit packs or pre-paid bundles are available
Refund rules for Pro/Plus subscriptions
We process refunds case-by-case using the rules below:
Eligibility Checklist
To qualify for a refund, please confirm:
- **Time Limit**: Submit your request within 7 calendar days of purchase or renewal.
- **Usage**: At least 80% of the billing-period quota remains unused (example: Pro plan should have 24+ of the 30 daily slots unused across the days elapsed).
- **Required Information**: Provide your order number, payment email, and a short description of the issue.
- **Payment Verification**: We may request a Creem receipt or bank statement to validate the transaction.
Non-Refundable Situations
Refunds will not be issued when:
- **Heavy Usage**: More than 20% of the plan’s billing-period quota was consumed.
- **Promotional Access**: Complimentary or beta access has no cash value and is non-refundable.
- **Custom Contracts**: Enterprise deals follow their own written terms.
- **Third-Party Outages**: Temporary downtime from external AI providers does not qualify.
- **Duplicate Requests**: Multiple submissions for the same order will be declined.
How to Request a Refund
If you meet the criteria above, please follow these steps:
- **Contact Support**: Email **support@imgtoprompt.app** or use the [Refund Request Form](/request-refund).
- **Share Order Details**: Include your full name, order number, payment method, and a brief description of the problem.
- **Attach Evidence**: For technical issues, provide screenshots, error messages, or logs if available.
- **Submit and Await Review**: Our support team will confirm receipt and keep you updated throughout the process.
Processing Timeline
- **Acknowledgment**: We confirm receipt within 2 business days.
- **Review**: Most cases are reviewed within 5–7 business days.
- **Refund Issuance**: Approved refunds are returned to the original payment method within 5–7 business days after approval.
- **Follow-up**: We email you once the refund is issued or if additional information is required.
Chargebacks and Payment Disputes
Please contact us before initiating a chargeback so we can resolve the issue quickly:
Refunds are returned to the original payment method; payment processor or bank fees already incurred will not be reimbursed.
- Your ImgtoPrompt account may be paused while the dispute is investigated.
- Chargebacks introduce additional bank fees and delay resolutions for both sides.
- Working directly with support ensures we can credit or refund you faster if eligible.
Contact Us for Refund Assistance
Have questions about refunds or need help submitting a request? Reach out:
Customer Support
We aim to respond to refund inquiries within 24–48 business hours.
Changes to This Refund Policy
ImgtoPrompt may update this Refund Policy as we expand our paid offerings. We will post revisions on this page with an updated "Last Updated" date, and continued use after changes means you accept the revised terms.